Our Secure Booking Guarantee

Global Hotel Search Network is all about enabling you to feel comfortable when selecting and booking your lodging so that you can travel with confidence. The Global Hotel Search Network Secure Booking Guarantee protects you while you book reservations at Global Hotel Search Network, so that you never have to worry about credit card safety.

We guarantee that every transaction you make at Global Hotel Search Network will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of making a reservation on Global Hotel Search Network. See guarantee details below.

Why is Global Hotel Search Network so safe?

Global Hotel Search Network is powered by the WorldRes.com booking engine. WorldRes's secure server software (SSL) is the industry standard and among the best software available today for secure e-commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In addition, Global Hotel Search Network also uses unique user names and passwords for all accounts and only passes your information to our own secure servers, so that your personal information is safe throughout your visit to Global Hotel Search Network.

WorldRes.com is the exclusive electronic and Internet distribution platform of the American Hotel and Motel Association, as well as hundreds of other tourist bureaus, Internet portals and travel Web sites. You can take comfort in knowing that hundreds of thousands of customers have already safely booked their rooms on the WorldRes.com system without credit card fraud or any other security problems.

Guarantee Details

The Global Hotel Search Network Security Guarantee: You pay nothing if fraudulent charges are made as a result of booking at WorldRes.com.

Under the Fair Credit Billing Act, your bank generally cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, WorldRes.com will cover the entire liability for you, up to the full $50.00. WorldRes.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from a booking made on Global Hotel Search Network while using our secure server.

WorldRes, Inc. and Global Hotel Search Network Privacy Statement

What personally identifiable information of yours is collected, and what organization is collecting the information, how the information is used and with whom the information may be shared.
What choices are available to you regarding collection, use and distribution of the information and how you can correct any inaccuracies in the information.
What kind of security procedures are in place to protect the loss, misuse or alteration of information under the company's control.

WorldRes, Inc. and Global Hotel Search Network are committed to protecting your privacy. We do not and will not sell your personal information to anyone.

This Web site has agreed to notify you of:

What personally identifiable information of yours is collected, what organization is collecting the information, how the information is used and with whom the information may be shared?

Global Hotel Search Network is a WorldRes, Inc. partner.

As a registered member of the Global Hotel Search Network Web site, personal information such as your name, mailing address, daytime phone number and e-mail address are collected. You are also asked to create a login name and password to use on the site. Your personal information is stored for your convenience so you won't have to re-enter that information each time you make a reservation.

As a member, you have the option to select favorite destinations and receive special offers and other promotional material via e-mail from Global Hotel Search Network, on behalf of the properties in the geographical destinations you've selected. You also have the option to participate in surveys that are used to gather customer feedback. This information is used to make improvements to Global Hotel Search Network. Survey participants may be contacted via e-mail or telephone.

When you make a reservation on Global Hotel Search Network, your personal and credit card information are forwarded to the property in which you have reserved. The property will use this information to process your reservation. A representative of that property or a Customer Support representative of WorldRes Inc./Global Hotel Search Network may contact you if there is a question about your reservation.

We share aggregate statistics about our customers, traffic patterns, and reservations with our suppliers and partners, but these statistics do not include any personally identifying information.

We do not sell or rent your personal information to anyone.

We will disclose individual personal information if we are subpoenaed or ordered by a court of law.

Like most Web sites, there is certain information we automatically track, including the URL that you just came from, which URL you next go to, the browser you are using, and your IP address.

We use cookies to help users navigate efficiently between secure and non-secure pages of our site. By definition, a cookie is a block of text the site places in a file on your computer's hard drive. Although there are many uses for cookies, we utilize them to simply keep track of your preferences during your session (visit). That information is stored in a "session cookie." Session cookies are not stored permanently in your computer - they expire immediately, so they can't be used to determine how often you re-visit the site.

Please note that a cookie cannot be run like a software program. It cannot be used as a virus to destroy files on your computer, cannot enable the Web server to read from your hard drive, nor can it create executable programs. Your browser can save cookie values to a file called cookies.txt if it needs to, but that is the limit of the effect on your system.

What choices are available to you regarding collection, use and distribution of the information?

To update or modify your current Member Profile, such as your mailing address, e-mail address, phone number or your list of favorite destinations, go to http://member.worldres.com/member.asp?s=502. You may also contact our Customer Service department at custserv@worldres.com.

What kinds of security procedures are in place to protect the loss, misuse or alteration of information under the company's control?

When you make a new reservation, make changes to an existing reservation or access your member profile, we offer the use of a secure server. The Secure Sockets Layer (SSL) technology encrypts all information you input before it is sent to our server.

Global Hotel Search Network contains links to other sites. Any external links occurring on the Global Hotel Search Network Web site are provided for convenience and purely informational purposes. While we try to find sites that are of value to you, WorldRes, Inc. cannot be held responsible for any content, political views or endorsements that may be found in any of our external links. WorldRes, Inc. is not responsible for the privacy practices or the content of such Web sites.

All content and photos on our property pages are provided directly by the properties for your convenience and information. WorldRes, Inc. will not be held responsible for any inability to access any content on these pages or any inaccuracies or discrepancies that may occur on property pages.

How to Contact WorldRes.

If you have any questions about this privacy statement or would like more information about our company, please contact:

WorldRes.com
1510 Fashion Island Boulevard, Suite 100
San Mateo, CA 94404 USA
Info@worldres.com